Just give the Chartered Bike team a call on you city specific number mentioned below. They’re available for you. You can also email info@charteredbike.in.

The mobile app is available to download free from Google Play, or the App Store (iOS). Simply search for Chartered Bike.

You can try logging out or restarting the Chartered Bike app. Make sure you’ve turned on your GPS in your phone’s settings and log back into the app.

Chartered bike is a public bike share scheme. The bikes make it easy and fun to get around your city, with no worries about traffic or parking. The scheme will be operated by Chartered Bike Private Limited who has experience of managing bike share schemes in 5 cities in India. You can hire a bike from any Chartered Bike docking station and return it to any of official docking stations across all the 5 cities.

Of course. You can hire up to two bikes simultaneously so you can enjoy a trip with family and friends.

Yes, just make sure you return the bike to an official Chartered Bike docking station when you’re finished. Please note bikes cannot be kept in use for more than 24 hours and to ensure this a penalty may be charged. Please contact your city number mentioned below for more details.

Use the Chartered Bike app to hire a bike. Here’s how you do it:

1. Press ‘Rent a bike’ button on the app to open the camera;
2. Scan the QR code on the bike and it will unlock;
3. Pull the bike out of the dock and off you go!

There are three ways to register:

• Use the Chartered Bike app, free to download from Google Play or the App store.
• Complete the online registration form
• Call the Chartered Bike team in your specific city – they’re available from 6 AM to 8 PM daily

You can find your nearest Chartered Bike station and see how many bikes are available. The docking stations are located throughout the 5 cities and there are maps on display at each docking station. The Chartered Bike app also shows the locations of all the docking stations and availability. Download free from Google Play or App Store (iOS).

Chartered Bike is designed for short-term hire, but you can keep the bike until 24 hours. Just remember, your account will continue to be charged until you return it to an official Chartered Bike docking station. There is a maximum charge applicable for a 24-hour period per city (exclusive of applicable taxes). Please contact your city number mentioned below for more details.

No, you can also make payments via other online payment methods available in the app from time-to-time.

The registration fees is a minimum wallet balance for renting the bike. Your payment can be used for all rides. As per the city you live in, a minimum balance needs to be maintained in the account and hence you won’t be able to rent a bike when the balance falls below the pre-defined amount. Please call your city number mentioned below for more details.

Your credit will stay on your account for 1 year unless you use it towards fares or a subscription fee, or cancel your customer account. If you’d like to cancel your subscription and have any remaining credit on your account refunded, please contact your city number mentioned below for more details.

The amount will be deducted from your wallet balance and any pending balance will be recovered before your next ride.

Chartered Bike may make additional charges in the following circumstances:

• Collection fee if a bike is not left at, or next to, a Chartered Bike docking station.
• A situation where the bike is damaged.