Frequently Ask Questions

Please check the bike before hiring to make sure there’s nothing obviously wrong. If you do find a fault after renting a bike, you can return to the same station within three minutes without being charged. If you experience a fault after this time, please call the contact your city number mentioned below for assistance. The operator may ask you to return to the nearest station or lock the bike securely nearby.You can also report faults in the Chartered Bike app. The mobile app is free to download on Google Play or App Store (iOS).

Just give the Chartered Bike team a call on you city specific number mentioned below. They’re available for you. You can also email

The mobile app is available to download free from Google Play, or the App Store (iOS). Simply search for Chartered Bike.

You can try logging out or restarting the Chartered Bike app. Make sure you’ve turned on your GPS in your phone’s settings and log back into the app.