Terms & Conditions

The following general terms and conditions are valid for the use of rental bikes offered by Chartered Bike. Paragraphs §1 – §8 of our terms and conditions determine the rights and obligations for the use and rental of bikes. Paragraphs §9 – §19 regulate the business relationship between Chartered Bike as Chartered Bike of the rental system and its customers.

§1 Jurisdiction of the Terms and Conditions (GTCs)

  1. Chartered Bike rents bicycles at defined stations to registered customers (“customer”) as far as the products and services are available.

  2. Fully automated rental and return is possible by telephone, mobile app, at a rental terminal (where available) or using an on-board computer (where available).

  3. Individual agreements which deviate from the GTCs must be approved and confirmed by Chartered Bike in written form.

  4. Upon renting a bicycle, the customer accepts the current, valid version of Chartered Bike’s GTCs.

§2 Registration and Confirmation

  1. Application for registration (“application”) is possible either by telephone, online, via smartphone app, at a rental terminal (where available) or in person directly at a cooperation partner’s location.

  1. Following the provision of all relevant personal data the Chartered Bike has the right to accept or refuse the application. As part of the application process, the Chartered Bike is authorized to utilize the services of payment partner World Pay to check the creditworthiness of the applicant.

  2. Upon registration, the applicant shall receive a personal identification number (PIN) with which they may log into the smartphone app and online customer account as well as conclude rental agreements at rental terminals (where available) and on-board computers.

  3. Approval of the application shall result in the issuing of an activation notice. This notification occurs via email, SMS or at a rental terminal.

  4. Following successful registration, the customer may rent Chartered Bike bicycles throughout the world. An overview of individual locations may be viewed online at www.charteredbike.in. Rates vary according to location.

  5. Registration is free of charge for applicants. For rentals subject to fees, a valid means of payment must be provided prior to the time of rental. Dependent upon the choice of rates, the Chartered Bike is authorized to charge regular and/or periodic rental fees. The amount of these fees may be requested via telephone and the current price list is also available online or at rental stations.

  6. The customer is obliged to inform Chartered Bike immediately of any changes to their personal information which occur during the business relationship. This applies especially, but is not limited, to information regarding payment information.

  7. Chartered Bike may send additional information other than that which is necessary for the rental itself (bike no., lock code, etc.). This may include, but is not limited to, info from sponsors and partners. This may occur via smartphone app, email or SMS.

§3 Terms and Conditions of Use

  1. The rental bikes may not be used:

    1. to carry other persons including children

    2. for journeys outside of Bhopal without written consent from Chartered Bike

    3. to transport flammable, explosive, toxic or dangerous materials

    4. to participate in bicycle races or bicycle test events without the prior, written consent of Chartered Bike

    5. for subletting to third parties

    6. in cases of strong wind or stormy weather

    7. by individuals under the influence of alcohol or drugs.

  1. The customer is obliged to obey all road and traffic laws and regulations.

  2. Cycling ‘hands free’ is not allowed.

  3. It is forbidden to use the bicycle basket improperly or overload it (maximum allowable load: 15 kg). The customer is obliged to ensure that all transported goods and items are properly fastened and secured at all times.

  4. The maximum allowed total weight including passenger and additional load for each individual rental bike is 120 kg.

  5. Unauthorized modifications or alterations to the rental bike are not allowed.

  6. Should unauthorized or improper use of the rental bike be determined, Chartered Bike is authorized to terminate this agreement and block the customer from further rentals and usage.

  7. Following receipt of confirmation messages regarding the return of bicycles, the customer is not allowed to use the bike with the given rental code. To use the returned bike again it is necessary to initiate a new rental process.

  8. Following receipt of confirmation messages regarding the return of bicycles, the customer is not allowed to use the bike with the given rental code. To use the returned bike again it is necessary to initiate a new rental process.

§4 Rental Limitations

  1. Unless previously agreed otherwise, each customer may rent up to four bikes on one customer account at any one given time.

  1. Individual arrangements subject to the availability of rental bikes are possible upon approval by Chartered Bike.

§5 Duration of Rental

  1. The chargeable rental period of a bike begins with the provision of the code for the bicycle lock by Chartered Bike to the customer or upon automatic unlocking of the fork lock.

  1. The customer is to inform the Chartered Bike when ending a rental period in accordance with §8. Upon provision of this information, the chargeable rental of the bike as well as the rental period to be invoiced will end. The official end of the rental period shall be marked with the receipt of information by the customer from either Chartered Bike or the rental terminal.

  2. Customer service must be informed via the service hotline of any problems immediately. Untimely notification of such shall mean that any associated claims are invalid.

§6 Condition of Rental Bikes

  1. The customer is to make themselves familiar with the condition as well as appropriate use of the rental bike before use.

  1. The customer is obliged to check that the bike is in a roadworthy and safe condition before rental (in particular safety-relevant screw and component fixation, frame condition, handlebars and seat as well as air pressure in the tires and the proper functioning of lighting and brake systems).

  2. Should the customer determine technical defects or deficiencies at the beginning of, or at any point during, the rental period, he/she is to notify Chartered Bike’s customer service, end the rental and desist using the bike immediately. Any other defects such as tire damage, rim defects or gear shift failures must also be reported immediately.

§7 Parking of the Rental Bikes

  1. The bicycle must be parked in plain sight. The customer is obliged to follow road traffic regulations when parking. Furthermore, he/she must ensure that the bike does not hinder road safety, that other vehicles and/or traffic is not obstructed and that no damage is done to third parties or their property. The kickstand is to be used every time that the bicycle is parked and the bike is to be placed in the provided bike racks at the rental station when available.

  1. In particular, it is not allowed to park rental bikes:

    1. at traffic lights

    2. at parking ticket machines or parking meters

    3. at traffic signs

    4. on walkways which are thereby reduced to a width of less than 1.5 meters

    5. in front of, in or near emergency exits and fire department service zones

    6. where the bike covers local advertisements.

  2. The rental bike must be locked when not in use, even if the customer leaves the bike unattended for only a short time.

  3. Failure to comply will result in the charging of service fees in accordance with the current price list available online at www.charteredbike.in. Additionally, the renting customer shall be responsible for payment of any official fines incurred as a result of non-compliance with these regulations.

  4. It is not allowed to leave/park the bikes in buildings, backyards or within other vehicles at any time.

§8 Returning of Rental Bikes

  1. The returning of rental bikes outside of stations is not permitted.

  2. The bike must be returned so that it is clearly visible at one of the locations published online (or in the app) and locked using the lock provided. The customer is obligated to inform Chartered Bike that the rental period is being ended as well as of the exact location of the return (station number or GPS coordinates). This may be done online, via telephone or by using the smartphone app, the rental terminal (where available) or the on-board computer.

  1. Should the customer not return the bike as described in §2 and 3, provide false information or forget to return the bicycle entirely, a service fee will be charged by Chartered Bike to the customer in accordance with the current price list as published at www.charteredbike.in.

§9 Chartered Bike Liabilities and Customer Liabilities

  1. Use of services provided by Chartered Bike occurs at the customer’s own risk. The customer takes full responsibility for damages caused by him/herself. The customer is solely responsible for any liability claims resulting from actions or events occurring during the rental period or as a result thereof. Claims made by Chartered Bike’s liability insurer against a customer remain unaffected.

  1. The customer remains liable for damages which occur following the rental period until Chartered Bike has successfully checked the returned rental bike (max. 48 hours) or the bike has subsequently been rented by another customer. In cases of damage being determined, the customer will be informed by Chartered Bike immediately – Chartered Bike is obligated to inform the customer. The customer shall not be made liable for damages which Chartered Bike does not inform the customer of within 48 hours following the rental period. The customer is liable for damages resulting from theft of or damage to the bicycle for the 48 hour period following the rental during which the bike is to be checked by a Chartered Bike employee. This liability shall amount to the specific material and labor costs up to but not exceeding an amount of Rs. 10,000/-. This maximum amount does not apply in cases in which the customer has caused the damage intentionally or has acted with gross negligence. In such cases, the amount of liability claims applicable shall be determined by the actual amount and real value of damage incurred.

  2. The customer shall be made liable for all costs and damages incurred by Chartered Bike due to non-compliance with agreement obligations including those defined in previous paragraphs concerning notification obligations.

  3. Chartered Bike is liable for intentional damages and gross negligence towards their customers. For all other culpably infringing contractual obligations (cardinal obligations) the company shall be made liable only for typical, i.e. foreseeable, damages. Chartered Bike is not liable for damages to items transported with the bicycle. Any further liability on the part of Chartered Bike is excluded.

  4. Chartered Bike shall not be liable in cases of improper and/or unauthorized use of the bicycle in accordance with §3.

  5. If the bicycle is stolen during the rental period, the customer must report the theft immediately to Chartered Bike and to the police. Chartered Bike must be provided with the police department’s case file number immediately.

§10 Customer Obligations in Case of Accident

  1. Chartered Bike must be informed of accidents immediately. In cases of accidents involving not only the user, but also third-party property or other persons, the customer is also obliged to report the incident to the police immediately. Failure to do so on the part of the customer shall result in the customer being liable for damages incurred by Chartered Bike owing to infringement of said obligation.

§11 Confidentiality of User Information

  1. The customer is responsible for preventing unauthorized use of the customer’s personal data by third parties. This applies, in particular, to their personalized PIN/password.

  1. Chartered Bike expressly states that Chartered Bike employees are not authorized to and will never request or ask for the customer password.

  2. The customer may change the personal data anytime and as often as he/she wants.

  3. Should the customer have reason to believe that his/her user data has been compromised or misused, they are to inform Chartered Bike of this fact immediately.

  4. The customer may deactivate their customer account either online at www.charteredbike.in or by means of written notification sent to Chartered Bike.

§12 Bike Rental Usage, User Data, Blocking of Accounts

  1. Chartered Bike is entitled, in cases of due reason and in particular in cases of misuse, to cancel customer rights and thereby exclude customers from using Chartered Bike’s services and bicycles.

  1. The limitation of liability provided for in §9 para. 2 shall not be valid should the customer allow the misuse of his/her customer data intentionally or due to gross negligence.

§13 Fees, Prices and memberships

  1. Chartered Bike’s calculation of all fees and services shall be charged on the basis of the prices valid at the beginning of each individual use of bicycle. Rental fees are to be taken from the current price list (available at www.charteredbike.in).

  1. Special rates or gift certificates are valid for one bicycle per rental. These are also, in general, valid for and may only be used by the person to which they were specifically issued in accordance with the current price list.

  2. Membership tariffs are valid for 12 months following order. The validity is automatically extended by one year, unless the customer cancels the tariff in writing at least 4 weeks prior to expiration.

  3. Cancellation of special rate agreements does not result in the automatic deactivation of a customer account with Chartered Bike. Should the customer wish to deactivate an account, this may be done either online at www.charteredbike.in or by providing written notification to Chartered Bike.

§14 Payment and Delayed Payment

  1. The customer is obligated to pay the billed amounts by means of credit card or electronic transfer (direct debiting). The customer may change their preferred method of payment at any time.

  1. Should it be impossible to process a direct debit due to insufficient funds in the customer’s account or for other reasons for which the customer is responsible, Chartered Bike will charge the customer with the additional expenses incurred in accordance with the current price list published at www.charteredbike.in.in unless the customer is able to show that the actual expense incurred was lower. In individual cases and insofar as the customer is unable to show that the expense was indeed lower, the claims made by Chartered Bike may amount to but not exceed the actual expenses incurred.

  2. If the customer defaults in payment, default interest will be charged at a rate of 6 percentage points over the base interest rate. Reminder fees in accordance with additional administrative effort and expense incurred shall also be charged to the customer.

  3. If the customer defaults in payment, Chartered Bike shall be entitled to demand immediate payment of all further claims against the customer and discontinue contractual services until the customer has satisfied all payments.

§15 Billing, Rental Lists, Controlling

  1. The Chartered Bike invoices its customers according to the current rate and price list as available www.charteredbike.in. Finalized rental processes (including costs and time periods) may be viewed by the customer in their account at www.charteredbike.in. This listing of all completed rental processes does not include items which are extraordinary and cannot be included by the automated system (such as fees due to contractual non-compliance and/or service fees).

  1. Debiting of the customer’s account occurs automatically. Chartered Bike does reserve the right, however, to demand payment by customers either per telephone or in written form.

  2. Objections to debited charges must be submitted in writing to Chartered Bike within 14 days of receipt of the invoice. Customer rights following expiry of the objection period, also in cases of rightful claims, remain unaffected. Any refunds due will be credited to the customer’s account and applied to the next due payment unless otherwise dictated by the customer.

  3. The customer is entitled to offset claims against the Chartered Bike company only if the claims are undisputed or non-appealable.

§16 Termination and Deletion of Customer Information

  1. Both contractual partners may properly terminate the contractual relationship at any time. The right to extraordinary termination is not affected by this provision. The customer may deactivate their customer account either online at www.charteredbike.in.in or by means of written notification sent to Chartered Bike. Written termination notices are to be sent to: Chartered Bike, ADRESS, or via email to: info@charteredbike.in.

§17 Privacy Policy

  1. Chartered Bike is authorized to save customers’ personal data and is obligated to use that data only in compliance with the provisions set forth in the Information Technology Act 2000.

  1. Chartered Bike is entitled to disclose information about the customer to investigating authorities and to the necessary extent, in particular the customer’s address, should proceedings be initiated against the customer for a civil or criminal offence.

  2. User agrees that his credit card payments will be processed by a third party payment provider, which might be subject to change. Credit card data will not be visible for any Chartered Bike employee.

  3. Further information regarding the use, administration and processing of personal information may be viewed in our Privacy Policy (online at www.charteredbike.in).

§18 Further Provisions

  1. Indian law applies and takes precedence. Legal domicile for any disputes arising from or in connection with a customer’s use of the Chartered Bike bicycle rental system as well as use of it in Bhopal, India insofar as the customer does not have a place of general jurisdiction in India or has transferred his place of residence or usual abode to a country other than India after conclusion of the contract or if the customer’s residence or usual abode is unknown at the time of the legal dispute’s arising or when the customer is a registered trader or legal entity under public law or has public special assets.

  1. Verbal auxiliary agreements do not exist.

  2. Should a provision of these GTCs be or become ineffective or unfeasible, the validity of the remainder of the document and its provisions shall remain unaffected. A regular and valid provision which has the aim and purpose of the initial provision shall be adopted in place of the invalid provision.