Hire charges and subscriptions

Yes, you must have a credit or debit card to register and hire a bike with Chartered Bike online. If you want to register offline visit us at one of the Chartered Bus offices in ISBT, Lalghati and/or Hamidia Road.

The annual subscription is designed for frequent use. For Rs. 999 annually, the first 30 minutes of every ride is free. There is no limit to the number of hires you can make with your subscription – so you can make as many journeys as you wish.

You can add another subscription easily at any time in your online account under‘ Manage tickets and subscriptions’. New subscriptions will start on the day the subscription is purchased and the 12 months you have purchased is not added to any time remaining on your existing subscription.

Yes. The pay as you ride fare is designed for casual use. Rental costs for non member start at Rs.10 per 30 minutes up to a maximum of Rs. 30 per 30 minutes.
Before you can hire a bike you will need to register to use the scheme and Chartered Bike will create an account for you. A debit or credit card needs to be added to your account at registration so that any fares can be charged to the card. After you register Rs.500 needs to be debited from your card as a security deposit. This will also be used to provide a third party insurance in case you hit another person while riding. This will then be added to your account and will be used to pay for the first Rs.500 of fares or a subscription fee that you incur. Please note a minimum balance of Rs. 500 needs to be maintained in the account to keep the bikes and third parties insured and hence you wont be able to rent a bike when the security deposit falls below Rs. 500.
No. Your credit will stay on your account unless you use it towards fares or a subscription fee, or cancel your customer account. If you’d like to cancel your subscription and have any remaining credit on your account refunded, please contact info@charteredspeed.com or call 099 9328 8888.

You must link a valid payment card to your account. This will be used to charge for hire fees if you exceed the free period.

Chartered Bike may make additional charges in the following circumstances:

  • Collection fee if a bike is not left at, or next to, a Chartered Bike docking station: Rs. 200 collection fee plus Rs.50 per km travel costs, dependent upon the location
  • Damaged bike: Rs. 5000.

Please check the terms and conditions for more details.

Getting started and hiring a bike

Chartered bike is a public bike share scheme. The bikes make it easy and fun to get around Bhopal, with no worries about traffic or parking. The scheme will be operated by a JV between Chartered and nextbike who have experience of managing bike share schemes in over 80 cities worldwide. You can hire a bike from any Chartered Bike docking station and return it to any of the official docking station across Bhopal.

Of course. You can hire up to four bikes simultaneously so you can enjoy a trip with family and friends.

No, the subscription tariff only applies to one rental at any time. Other simultaneous rentals using your account will be charged at the pay as you ride fare.

Yes, just make sure you return the bike to an official Chartered Bike docking station when you’re finished. Please note bikes cannot be kept in use for more than 24 hours and to ensure this a penalty of Rs. 5000 may be charged

Use the Chartered Bike app

Here’s how you can hire a bike:

  1. Enter the bike number into the app and you’ll receive a 4-digit code;
  2. Enter the code into the bike computer, press ok and the bike will unlock; and
  3. Secure the cable lock in the holder on the basket and off you go!

On the bike

  1. Enter your registered mobile number and 6-digit PIN into the bike’s computer; or
  2. If you’ve chosen to have a customer card, tap it on the bike’s computer and enter your 6-digit PIN.

For more information, visit How it works

No, if you don’t have a smartphone, you can register by calling the Chartered Bike team 24/7 on 099 9328 8888. Once you’ve registered and you are ready to hire a bike, call 099 9328 8888 for the 4-digit code. Enter it into the bike’s computer to unlock and hire. When you register you can choose whether to receive a customer card for Rs. 50. You can use the customer card to hire a bike by holding it next to the bike’s computer and then entering your 6-digit PIN into the bike’s computer. If you do have a smartphone, you’ll be able to register and use the bikes with the Chartered Bike iOS or Android app !

There are three ways to register:

You can visit here to find your nearest chartered Bike docking station and see how many bikes are available. The docking stations are located throughout Bhopal and there are maps are on display at each docking station.
The Chartered Bike app also shows the locations of all the docking stations and availability. Download free from Google Play or App Store (iOS) .

Chartered Bike is designed for short-term hire, but you can keep the bike until 24 hours. Just remember, your account will continue to be charged until you return it to an official Chartered Bike docking station.
The maximum charge is Rs.1380 in any 24-hour period (Rs. 690 if you’re a subscriber).

Mobile app

The mobile app is available to download free from Google Play, or the App Store (iOS). Simply search for Chartered Bike.

You can try logging out or restarting the Chartered Bike app. Make sure you’ve turned on your GPS in your phone’s settings and log back into the app.

Customer cards

No. If you don’t have a customer card you can still hire a bike using the app, bike computer or by calling the Chartered Bike team 24/7 on 099 9328 8888.

If you didn’t order a customer card when you registered, you can order one online from your customer account or call the Chartered Bike team 24/7 on 099 9328 8888. Customer cards cost Rs.50. If you don’t have a customer card you can still rent easily using the app, the bike’s computer or by calling the Chartered Bike team 24/7 on 099 9328 8888.

Faults and problems

Please check the bike before hiring to make sure there’s nothing obviously wrong. If you do find a fault after renting a bike, you can return to the same station within three minutes without being charged. If you experience a fault after this time, please call the customer service team on 099 9328 8888 for assistance. The operator may ask you to return to the nearest station or lock the bike securely nearby. You can also report faults in the Chartered Bike app. The mobile app is free to download on Google Play or App Store (iOS).

Just give the Chartered Bike team a call on 099 9328 8888. They’re available 24/7. You can also email info@charteredbike.in.